OREYORU Vent Out: Standard Operating Procedure (SOP) for Client Care & Referrals

Our Guiding Principle: You Are at the Center of Everything We Do.

At OREYORU, our entire process is built on one foundational belief: every client is unique, and their well-being is our highest priority. This SOP ensures that every individual receives the most appropriate level of care in a seamless, ethical, and supportive manner. Our goal is not just to provide a service, but to be a trusted partner in your wellness journey.

Table of Contents

The Client Care Pathway: A 3-Step Process

When a practitioner believes a different level of support would be more beneficial for you, they will initiate the following confidential, three-step process:

Step 1: Professional Identification & Internal Consultation

Your practitioner will use their professional judgment to identify if your needs could be better met by a colleague with a different skill set (e.g., moving from supportive listening to skill-building, or from counselling to clinical assessment). They may consult internally with a senior team member to ensure the recommendation is sound.

Step 2: A Transparent Conversation & Your Informed Consent

This is the most critical step. Your practitioner will have a gentle and open conversation with you.

They will clearly explain why they believe a different type of support would be helpful.
They will describe the expertise of the recommended practitioner.
They will answer all of your questions.
No action is taken without your explicit, documented consent. You are in complete control of your care pathway.

Step 3: A Seamless & Supported Transition

Once you have given your approval, our team will handle the logistics.

The transition to your new practitioner will be managed smoothly and confidentially.
With your permission, a summary of relevant, non-sensitive information will be securely shared to ensure you don’t have to start from scratch.
All consultations, at every level, are conducted via our secure, GDPR and HIPAA-compliant teleconferencing system to protect your privacy.

Referral Pathways Within OREYORU

To ensure you always have the right guide for your journey, our practitioners operate within the following ethical pathways:

From a Wellness Listener:If you begin to explore deeper patterns or require more structured skill-building, your Listener will recommend a consultation with a Counselling Psychologist. If more complex clinical concerns are present, they will, after internal review, recommend a consultation with a Clinical Psychologist.
From a Counselling Psychologist:If you have successfully built new skills and now primarily need a supportive space to maintain your progress, your psychologist may suggest transitioning to a Wellness Listener. Conversely, if they identify potential underlying clinical issues that require formal assessment, they will recommend a consultation with a Clinical Psychologist.
From a Clinical Psychologist:The Clinical Psychologist holds the highest authority in clinical decision-making on our platform.
- They provide assessment, diagnosis, and psychotherapy for the full spectrum of mental health disorders.
- If, during their assessment, they determine that medication could be a beneficial part of your treatment, they will initiate our Medication Referral Protocol.

Medication Referral Protocol

We believe in holistic care, which sometimes includes medical support.

If our Clinical Psychologist recommends a psychiatric consultation, they will discuss this with you thoroughly.
With your informed consent, a referral will be made to a specialist Psychiatrist at our affiliated OREYORU Wellness centers.
This ensures you have access to a complete, integrated care pathway that considers all aspects of your well-being.

This SOP is our commitment to you—a promise of professional, ethical, and deeply human-centric care, every step of the way.